Terms & Conditions

In these Terms and Conditions, ‘we’. ‘us’ and ‘our’ refers to Safe Home Services Pty Ltd ACN 615 642 807. Your access to and use of all information on this website including purchase of our products is provided subject to the following terms and conditions.

Safe Home Services reserve the right to alter these Terms and Conditions.

Services

Safe Home Services warrants that its services are performed within the limits prescribed by its clients with compliance to all relevant licencing and legislative requirement and in accordance with the standard for the prescribed services at the time those services are rendered.

Safe Home Services warrants that its staff will always be suitably skilled and qualified to provide the services.

Service Levels

Safe Home Services will attend to the properties which you have requested the Services for in a timely manner. A compliance certificate will be provided for the property within 1 business day of work being completed.

We confirm that we will ensure that the correct amount of notice required by the relevant State regulatory bodies is provided to the resident of a property in the event of us entering a occupied property to carry out our services; and

For the protection of our technicians, we will not access a property when access to the property is inhibited due to:

  • atmospheric conditions, extreme temperature or rain, war, road closures, flood, fire, acts of god, technician car breakdown, a technician car accident, a locked gate or no driveway access, or access requiring a vehicle other than a standard vehicle;
  • a resident refusing us entry;
  • any workplace health and safety reason including but not limited to:
  • a dog (or other animal) at the premises
  • the existence (or suspicion) of asbestos
  • a menacing resident;
  • suspected illegal activities inside the property
  • mould or
  • any other condition that would make the property an unsafe workplace for our technician.
  • An unsupervised child under the age of 16 being at the property

 

 

 

Products and plans

Protection

  • $76 per year
  • Smoke alarm testing and safety switch sighting
  • Site visits as required by legislation, between tenancies and as requested owing to malfunction of faults
  • Compliance certificate issued
  • Any further alarms required, being replacement or installation will be charged at a per unit cost following quote approval

Protection+

  • $96 per year
  • Smoke alarm testing and safety switch testing
  • Site visits as required by legislation, between tenancies and as requested owing to malfunction of faults
  • Compliance Certificate issued
  • Any further alarms required, being replacement or installation will be charged at a per unit cost following quote approval

 

QLD Safe

  • $125 site visit
  • Site visit to assess current compliance
  • Installation of new units as per relevant rules and guidelines
  • Units will only be hardwired if replacing operational hard wired units
  • Any further alarms required, being replacement or installation will be charged at a per unit cost following quote approval

 

Blind Compliance

  • $96 per year
  • All window hangings and blinds are assessed for compliance
  • Non compliant window hangings and blinds are made safe
  • Compliance certificate is issued at job completion

Sale Ready

  • $125 site visit
  • Site visit to assess current compliance of safety switches and smoke alarms
  • Action plan established if non compliant
  • All compliant units cleaned and tested
  • Sale Ready certificate supplied detailing all smoke alarm specs as required by the buyer
  • Any smoke alarms required, being replacement or installation will be charged at a per unit cost following action plan approval

 


 

Safety Check

  • $125 site visit
  • Site visit to assess current compliance of safety switches and smoke alarms
  • All compliant smoke alarms cleaned and tested
  • Action plan established if noncompliant
  • Any smoke alarms required, being replacement or installation will be charged at a per unit cost following action plan approval


Extra high ceilings

If during the length of service, legislative changes require an upgrade or amendment to hardware, Safe Home Services will not automatically make these changes. An action plan will be generated and executed upon specific directive from the owner or their agent.  This will incur a cost detailed on the action plan.

Under normal circumstance our technicians can attend to alarms to the maximum height of 3 metres.

If an alarm is at a height of more than 3 metres, two technicians must attend. An additional charge of $25 will apply per visit.

Blind Cord Safety Compliance

This service complies with Competition and Consumer Corded Internal Window Coverings Safety Standard 2014 and Consumer Product Safety Standard (Corded Internal Window Coverings) Regulations 2010.

Our technicians will install the appropriate mechanisms to ensure compliance. These may be but are not limited to warning tags and cord guides.

This service will ensure compliance only if the resident uses the blinds and fittings in the intended and appropriate manner.

We do not replace the blinds.

Safety Switch testing

Safe Home Services carries out a Safety Switch Function Test when requested and in conjunction with a scheduled smoke alarm inspection.

Prior to a home visit, we will issue an entry notice to the resident that advises of our attendance and intention to test the safety switch and as such, it is a resident’s responsibility to ensure devices are switched off or disconnected as the resident requires prior to our attendance.

All power linked to the safety switch will be switched off to the property for a short period of time. When we do this, our technician will ensure that all residents in the home of whose presence we are aware know of the impending outage.

Please note we do not:

  • accept any liability for any damage to any equipment that happens as a result of the safety switch testing or
  • test the time it takes for the safety switch to turn off the power or
  • accept any liability if safety switch does not function fully in terms of not turning off or not turning power back on following the Safety Switch Test.

Hardware

We confirm that all the smoke alarms that we fit:

  • comply with Australian Standard AS 3786:2014
  • show the model number and the recommended date of replacement
  • are registered with the Activfire Scheme administered by the Commonwealth Scientific and Industrial Research Organisation;

We reserve the right to replace faulty, expired, missing or damaged smoke alarms with an alternative brand to that of the smoke alarm when initially installed; and we will not cover the cost to rectify any electrical cabling issues, which cause alarms to become inoperable or ineffective.

 

Payment and invoicing

All invoices are to be paid within 14 days of invoice date.

Our fees are subject to change. We will always notify you of any changes. Our fees are subject to change without notice.

 Annual Service Fees

All Annual Service renewal invoices will be made available to the Property Manager or Owner no less than 30 days prior to Anniversary Date of the current Plan.

If the invoice has not been paid within 2 weeks of the Anniversary Date, no further services will be provided to that property until payment has been received in full.

 Service Upgrade

You may upgrade your plan at the anniversary of the Plan or at any point throughout the year.

If the upgrade is during the year, payment of the new chosen Plan is paid minus the value current Plan.

For example: Protection Plan commenced on Jan 1 and the owner is upgrading to Protection+. An invoice will be raised for $20 and the anniversary date will remain the same.

Termination

Both parties have the right to terminate this agreement or plan at any time if there is unacceptable non-conformance or disregard for the scope of work, giving 60 days’ written notice of such termination to the other party with reasoning provided in writing.

An Annual Service Fee will not, under any circumstance, be refunded whether in full or in part in the event of a cancellation of the Service, property transfer, damage and/or destruction to the property.

 

Liability and indemnities

Limitation of Liability

Nothing in these terms and conditions will exclude, restrict or modify any rights or remedies which you may have under the Competition and Consumer Act 2010 (Cth) or other legislation which under such laws cannot be excluded, restricted or modified by agreement.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We are not liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, relating to:

  • our website
  • use of or reliance on any content displayed on our site.

Please note that we are not liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If we remove a smoke alarm which is not required for compliance, we will leave the area in a safe condition, however this may require follow up attention by the agent or owner. Where possible we will make every reasonable effort to fill the hole, with the intention of leaving it reasonably presentable. If there is considerable damage behind the alarm, where possible, our technicians will leave the original base plate in place to reduce visible damage and advise you.

We will not accept liability for damage caused with respect to disconnecting smoke alarms. For example, if we are asked to force entry into a property on the instruction of the landlord, agent, or emergency services, we will not be liable to pay any costs or damages.

No other warranty or representation, either expressed or implied, is included or intended in Safe Home Services website, proposals, contracts or reports.

Warranty

We warrant that:

All smoke alarms fitted carry their own warranty.

If our products or services do not meet the required standard, in addition to any rights under the Australian Consumer Law, Safe Home Services may provide a refund of the service fee or replacement of the smoke alarm product.

Liability and Indemnity by Property Managers

As a Property Manager to a property we service, you will at all times indemnify, and keep us, indemnified from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you arising from any claim or action by any person against you or where such loss or liability arose out of, in respect of our services, your conduct or a breach of these Terms and Conditions, including but not limited to a failure to pay renewal fees in respect of the properties.

Property Owners

Our liability to the owner of a property is limited to the lesser of insurance proceeds actually paid in respect of any loss suffered by the owner of a property, or the limit of our insurance.

 

Your information

Confidentiality

Safe Home Services, its employees, agents and subcontractors will keep confidential all data and information which comes into their possession in their line of everyday actions as determined by their role

Privacy

Our privacy policy, explains how we collect and manage personal information (which includes your personal information and the personal information of owners and residents of properties) in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

 Marketing

By consenting to these Terms and Conditions you are allowing us to collect your personal information with respect to our services and consent to us using and disclosing your personal information for its intended purpose, and for related or ancillary purposes. We use this in the following ways:

  • To provide information relating to products and services that you request from us;
  • To provide you with information about other goods and services that are like those that you have already purchased or considered;
  • Providing you with information on goods or services that we feel may interest you, from our related entities. If you are an existing customer, we will only e-mail or SMS you about goods and services like those you have with us, or have discussed in the past.

If you do not want us to use your data in this way, please notify us in writing or select unsubscribe on the relevant material.

For further information, please refer to the Safe Home Services privacy policy.

 

Intellectual property

Neither owner nor agent, by virtue of purchasing our services, are granted ownership or access to intellectual property of Safe Home Services.

We confirm that the trade marks, logos and service marks shown on our website and our application, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

All rights are reserved.

 

Insurance

Safe Home Services carries public liability insurance of the amount of AUD $20M per event. Certificates of Currency are available upon request. We cover staff for accident while on you property according to Australian law.

 

Force majeure

Safe Home Services will not be liable for any delay or failure to perform its obligations if such delay is due to any cause beyond their reasonable control. If a delay or failure of Safe Home Services to performs its obligations is due to a cause beyond its reasonable control, you will be notified within a reasonable timeframe, and provision for priority scheduling will be made.

Provision of Incorrect information

By consenting to and accepting these Terms and Conditions, you acknowledge the following:

  • Any errors relating to dates, resident details and addresses provided by you may delay the completion of servicing (‘Delay’);
  • It is not the responsibility of Safe Home Services to ensure that the information you provide is correct; and will not be liable for any damages arising from a delay or any incident because of the incorrect information.
  • Safe Home Services will not be liable if the site was built or substantially renovated after July 1997 and you have not advised us.

Dispute resolution

If a dispute arises about the services which cannot be settled by the parties within 14 days, the parties must endeavour to settle the dispute by mediation held in Brisbane (or in such other place as may be agreed by the parties in writing) before having the recourse to litigation.

The parties must use their best endeavours to agree on a mediator but failing agreement either party may request the President of the Queensland Law Society to appoint a mediator and the mediator will be appointed on the terms specified by that organisation. The parties will bear equally the costs of any mediator appointed.

 

Click Here to Download a PDF copy of Our Terms and Conditions